Children – In order to ensure the safety of children and the enjoyment of all guests, we ask that parents or guardians make other arrangements for children while they are receiving services. A signed parental consent is required for children under the age of 18 receiving any spa services.

Cell Phones – To ensure a relaxing spa experience for yourself and other guests, please silence your cell phone prior to entering the spa.

Arrival – Please arrive 15 minutes prior to your scheduled appointment to complete personal information concerning skin care, medical conditions, etc.

Model Depicted

Late Arrivals – Sometimes circumstances prevent a guest from arriving on time. Please keep in mind that arriving late may require the Spa to shorten or reschedule your appointment so as not to inconvenience other guests.

Cancellation Policy – Your Spa treatments are reserved especially for you. We value your business and ask that you respect the Spa’s scheduling. Should you need to cancel or reschedule, please notify us 24 hours in advance.

Spa Packages – When scheduling spa packages, please allow 3 – 5 weeks for appointment times. A 50% deposit is required on all packages and is non-refundable if cancellation is not received 48 hours prior to the scheduled date.

Spa Comfort – This is your spa experience and we encourage you to communicate with our staff regarding room temperature, pressure and technique to ensure your overall comfort. We also invite you to discuss any of your preferences or special needs with our spa staff. This will help us select the therapist who will best meet your needs and make your spa experience exceptional.

Gratuities – are never expected, but greatly appreciated.

Product Return Policy – There will be a 14-day waiting period for any purchases made with a check.

Zeno Products – 30-day return with the original receipt and packaging.

Skin Care Products – 14-day money back guarantee on skin care products excluding make up. Opened or

used products returned after 14 days will be issued an in-store credit.

Make Up Products – No returns, exchanges or refunds will be issued for make up products that have been opened or used. A refund will be issued for make up that is returned unopened in original packaging.

We accept cash, personal and traveler’s checks, Visa, MasterCard and Discover, and Skin Dimension’s Day Spa Gift Certificates.